FAQ

Frequently Asked Questions

What is Prettea Dirtea?


We are a tea based body scrub. We will leave your skin feeling silky smooth.




How often can I use my Prettea Dirtea scrub?


You can use the Prettea Dirtea scrub scrub 1-2 times a week. If you have sensitive skin use it once a week.




Can I use my Prettea Dirtea scrub on my face?


Our Prettea Dirtea scrub is a body scrub and is not recommended for facial use.




Can I use my Prettea Dirtea scrub on my sunburn?


Definitely not! Never scrub skin that is sunburnt, but rather moisturize it and stay hydrated!




Can I use my Prettea Dirtea scrub in the bath?


If you want to get dirtea in the bath, you can but it is best to use the Prettea Dirtea scrub in the shower as you would want your skin to absorb all the oils before the scrub gets washed off.




Can I leave the Prettea Dirtea scrub pack open?


It is best to keep the Prettea Dirtea packaging zipped at all times. Please do not allow water to get into the product. Also, try to keep the bag air tight to ensure it lasts as long as possible.




How do I store my Prettea Dirtea scrub?


Please store your waterproof Prettea Dritea scrub in a dry and cool place when you are not using it. Do not allow water to get into the product. Also, try to keep the bag air tight to ensure it lasts as long as possible.




Is the Prettea Dirtea scrub tested on animals?


Absolutely not! We only tested on friends and family.




Do you deliver your products internationally?


At this stage, we are only delivering in Australia. We hope in the near future we will be able to deliver internationally as we would love to spread our product to every Darling worldwide.




Does Prettea Dirtea have a physical store?


Prettea Dirtea is only online based. We may require to have physical locations in the near future when we become larger.




Is there a cost for delivery?


No, we offer free shipping with your purchases.




Do you accept refunds?


In short, yes, but please make sure to read our policies at the bottom of this page and at checkout before finalising your order for further informaton on this.




What are the benefits of Green Tea Body Scrubs?


Please refer to our Benefits of Green Tea tab.




Why Jade?


Jade is a protective stone and has a natural composition that transmits heat and promotes circulation. Energetically, it helps balance the mind and body. The stone promotes purity, calmness, healing and balance.




Which is better Facial Roller or Gua Sha?


Both tools are equally important. The Gua Sha tool will assist with draining lymphatic fluid. It helps in toning and contouring facial muscles. It boosts blood flow and circulates stagnant blood from the face. The Gua Sha should be used at room temperature.

We recommend using a face roller to reduce puffiness, to apply serums or oils and to soothe the skin. The face roller tool is best used when chilled

It is preferable to use these tools together. Begin with the Gual Sha tool and end with the facial roller




Can you harm yourself with the Gua Sha?


If used properly, the Gua sha tool shouldn't hurt. After all, you're determining the pressure you use and the skin you apply it to. If your skin becomes irritated or sore, reduce the pressure or cease using it altogether.




How do I store my Gua Sha?


Your Gua sha tool should be used at room temperature and it shouldn't be cold. The cold tends to constrict blood vessels, which is the opposite of what you want.




Should it hurt when using my face roller?


If used properly, the roller shouldn't hurt. Its purpose is to soothe the skin. If your skin becomes irritated or sore, reduce the pressure or discontinue using it altogether.




How do I store my face roller?


Jade is adaptive in nature and tends to warm with skin contact. For maximum results, try keeping your Jade Face roller in the fridge prior to using.




How often should I use the facial tools?



For best results, try using these tools every day for about one to three minutes.




How should I clean my facial tools?


The facial tools should be wiped down with a dry or moist facial wipe only on the jade parts.





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